Peacom Privacy Policy

Effective as of 15th of July 2026

1. Introduction

CocoStudio.io is an independent platform for creating synthetic media that is owned by Peacom, allowing users to create their video. We understand that your privacy is important and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our websites and uses our platform, and only collect and use information in ways that are consistent with your rights and obligations under applicable laws.

This Policy describes how Peacom ("CocoStudio", "our", "we", "us") collects, uses and disclosures personal information about you when you use our websites (https://cocostudio.io or https://app.cocostudio.io) ("Site"), and our application programming interfaces, software, tools, data and documentation offered on the Site (collectively, "Services"). For purposes of this Privacy Policy, Cocostudio is the data controller of your information, and "you" and "your" means you, the person using the Services.

Please read this Privacy Policy carefully and ensure that you understand it. By using any of our Services, you agree to this Privacy Policy and our collection, use and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, you must stop using our Services immediately.

2. Scope – What Does This Policy Cover?

This Privacy Policy applies only to our collection and processing of information about users of the Services, including individuals who access and use the Services on behalf of a business customer.

This Privacy Policy does not apply to our collection and processing of information on behalf of customers of our enterprise or business offerings, which is governed by our customer contracts. If you have questions about the use of information by a business customer, please reach out to the relevant customer directly.

This Privacy Policy also does not extend to any websites or platforms operated by third parties that are linked to our Site (whether we provide those links or other users share them) nor does it apply to content, data, applications or materials from third parties, including other users. We are not responsible for the privacy or security of, or information found on, these sites or platforms, or the accuracy, completeness or reliability of third-party materials, and have no control over how your information is collected, stored, or used by other websites. We advise you to check the privacy policies of any third party website or platform before providing any information to them. Our inclusion of any links to third party websites or platforms does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

3. What Information Do We Collect?

We collect certain information about you from different sources, as described in this section.

Information You Provide Us

Some features of the Services may require you to directly provide us with information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Depending upon your use of our Services, we may collect some or all of the following information about you:

• Account and contact information. When you create an account, we collect your name, email address and account password. We may also collect other information associated with your account, such as your phone number, business/company name and position, mailing address and social media handles. Depending on the plan that you subscribe to, we may collect payment information and transaction history.
• User Input. When you use our Services, we collect personal information that is included in the text, voice, scripts, images, videos and other Input (as defined in our Terms) that you provide to generate videos, avatars and other forms of output, alongside metadata associated with the Input. As described below, we may use Input that you provide us to improve our services, for example, to train and enhance the models that power our Services. Some of the features of the Services require us to process parts of faces or bodies within a video or photo, and this may include face imagery. The information we use for this process is used to create and personalize avatars.
• Information posted to the Services. Certain features on the Services may enable you to share templates or make your videos and other content available to other users. We collect information that you choose to share or make available ("UGC"), and we, or others, may store, display, reproduce, publish or otherwise use UGC (including with your name and email address) and may or may not attribute it to you. Others, including other users, may also have access to UGC and may have the ability to share it with third parties.
• Communications information. We collect your name, email address and other information you provide in communications with us, including through the "Contact Sales" page or when interacting with us through our online chatbot.

Information Collected Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data"), including through cookies, web beacons and other technologies ("Tracking Technologies"). This information includes:

• Device information, such as device type, operating system, unique device identifier and IP address.
• Location information, such as approximate location based on IP address.
• Other information regarding your interaction with the Services, such as your operating system, browser type, date and time stamps and clickstream data (including referring site, the types of content that you view or engage with, the features that you use and other actions you take on the Services, as well as the site you exit to).

For more information on how we use Tracking Technologies and your choices, please see the "Cookies and Other Tracking Technologies" section below.

Information From Third Parties

We may obtain information about you from outside sources, including:

• Integration partners. Information we receive when you connect CocoStudio to an integration service.
• Login integrations. Information we receive when you choose to access the Services through a login integration or a Single Sign On service.
• Social media platforms. Information we receive from social media platforms, such as when you interact with us on YouTube, TikTok or Instagram.

4. How Do We Use Your Information and for what Purpose?

We use your personal information to provide you with the best possible products and services. Depending on the country in which you are located, we will only process your Personal Data based on valid legal ground. Below we list purposes and appropriate legal grounds for processing:

• Providing and managing your Account, and access to and use of our Services. It is necessary to perform our obligations under the services agreement between you and us.
• Personalizing and tailoring your experience with our Services, including surfacing recommendations, enabling you to create Output and generating such output for you. It is necessary to perform our obligations under the services agreement between you and us.
• Providing customer support, responding to communications from you, sending you emails that you have subscribed to or announcements relating to your account.
• To train and enhance the models that power our products and services, including to make our avatar creation models more accurate. You may request to opt-out of this training and enhancement by contacting us at support@peacom.co.
• Understanding the usage of our services, to understand trends and preferences, to improve and repair errors in the services, and to develop new products, services, features, and functionalities. We have a legitimate interest in using your Personal Data for the purpose of understanding usage.
• Enhancing the safety and security of our Services, such as conducting troubleshooting, data analysis, testing, evaluation and system reporting. We have a legitimate interest in using your Personal Data for the purpose of ensuring security and safety.
• Complying with applicable legal obligations, enforcing our contractual arrangements and policies, and protecting or defending the Services, our rights and the rights of our users or others. We may need it to comply with a legal obligation, for instance to comply with court order.
• Enforcing our contractual arrangements and policies, and protecting or defending the Services, our rights and the rights of our users or others. We have a legitimate interest in using your Personal Data to safeguard our contracts and legally recognized interests.
• Sending you marketing communications, including news and offers on our products or services (with your permission/consent or where otherwise permitted by applicable law). Unless permitted by law, we will not send you unsolicited marketing communications. We will also take all reasonable steps to ensure that we comply with our obligations under applicable email marketing laws. You can unsubscribe from our emails at any time by using the unsubscribe function in the email communication to you, or upon manual request to support@peacom.co. We will remove your email address from our subscriber list upon receipt of such a request.

5. How Do We Share Your Data?

We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times.

In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:

• Vendors and Service Providers. We may contract with third parties who help us provide the Services, including for payment processing, cloud storage, chatbot operation, voice transcriptions, image generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your information. We will take all reasonable steps to ensure that your information will be handled safely and securely.
• With direction or consent. We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.
• Affiliates. We may disclose information to our affiliates or others within our corporate group.
• Legal reasons. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings or where we are cooperating or complying with the requirements of legislation, a court order, a governmental authority or law enforcement. We may also disclose information to comply with applicable law, to enforce our contractual arrangements and policies, or protect or defend the Services, our rights and the rights of our users or others.

We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

6. How Long Do We Store Your Information?

We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information.

If you submit a request to delete your information, we strive to take steps to delete that information within 30 days of your request, unless we are required or permitted to retain such information under applicable law. For additional information, see "Summary of Your Rights" below.

7. How Do We Secure Your Information?

Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site.

Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us.

In addition, if you choose to register an account with us, you are responsible for keeping your account credentials safe. We recommend that you do not share your access details with anyone. If you believe your account has been compromised, please contact us immediately.

8. Summary of Your Rights

When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances.

• Access. You may have the right to request access to the information we hold about you, how we use it, and who we share it with.
• Delete. You may have the right to request that we delete information we hold about you.
• Correct. You may have the right to request that we correct inaccurate information we maintain about you.
• Opt out of targeted advertising. You may have a right to opt-out of the processing of your information for the purposes of targeted advertising.
• Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party.
• Restriction of processing to storage only. You may have the right to ask us to stop, suspend or restrict our processing of personal information.
• Objection. You may have the right to object to our processing of personal information, including to object to (i.e., opt out of) your information being used to train our models. You can also object to marketing at any time by using the unsubscribe/opt-out function displayed in our communications to you.
• Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time.

To submit a request to exercise any of the foregoing rights, please contact us using the details set out in the "Contacting Us" section below.

We will not discriminate against you for exercising any of these rights. Further information may be needed to verify your identity before exercising these rights, such as your email address or government issued ID. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. If we deny your request, you may appeal our decision by contacting us through the methods described below.

9. Children's Privacy

Our Services are not intended for minors under the age of 18, and we do not knowingly collect personal information from children under 13.

10. Social Features

Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as YouTube, TikTok, Instagram and email integrations ("Social Features"). Social Features include features that allow you to access our pages on third-party platforms, and from there "like" or "share" our content, or to access our Services through a login integration. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service.

11. 3rd Party Privacy

Byteplus Privacy Policy

Since we utilize Byteplus API Services, you are also subject to Byteplus's Privacy Policy when interacting with any related features. We strongly encourage you to review the https://docs.byteplus.com/en/docs/legal/docs-privacy-policy to understand how your data may be processed by Byteplus.

12. Subprocessors and Third-Party Websites And Materials

As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies.

13. International Data Transfers

By using our Services, you understand that your personal information may be processed and stored on servers, and transferred to third parties, outside your country of residence, including the United States.

As described in section 1 "Introduction", Peacom is the relevant data controller for the processing of your information, and we are a domestic corporation established in Singapore, Vietnam and Indonesia.

14. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time, in which case we will update the "Effective" date at the top of this Privacy Policy and post the updated Privacy Policy on our Site. If we make material changes to the way in which we use personal information collected about you, we will use commercially reasonable efforts to notify you and take additional steps as required by applicable law. We recommend that you check this page regularly to keep up-to-date. If you do not agree to any updates to this Privacy Policy, please do not use or access any of the Services.

15. Contacting Us

If you have any questions about our Services or this Privacy Policy, please contact us by email at support@peacom.co.

Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you. If you think we have infringed applicable data privacy or protection laws, you can complain to your local data protection supervisory authority in which you are based or where you think we have infringed data protection laws. Of course, we hope you will contact us first so we can resolve any issues.